Terms & Conditions


Purchase conditions:

At Maanesten it is possible to pay with most credit- and debit cards. After the purchase a receipt will be sent directly to your mail.

Time of delivery:

Maanesten delivers within 3-4 days, with prejudice of sold out goods. In December the delivery time can be extended. We send your order in one, so it will extend the time of delivery if one of the requested goods is out of stock.

We send our packages with GLS. Maanesten can not be held responsible for delays at our package distributers.

When ordering later than 12.00 o’clock the delivery time will be extended with 24 hours. In case of a package not being able to be delivered as requested, we will contact you within 2-4 weekdays. There will be an extended delivery time when ordering from our sale categories, it should also be noted that our sale items does not come with a regular box.

Christmas gifts:

When purchasing Christmas gifts it is possible to return with a receipt and exchange the purchased good both in stores and online until January 30, 2021.


Giftcards bought in our webshop and in our store are valid 2 years from the date of issue. The giftcard can be used in both our webshop and store. We can not pay out the remaining amount and a giftcard can not be extended.

Cancellation rights:

We offer 14 days of cancellation right on the goods, counting from the day you receive them. If you regret a purchase, the only requirement is that you return the goods in the same condition as you received it in. A purchase can be returned even though the goods have been used. If the returned goods have been used, there will be an assessment on what the used product can be sold for to a new buyer. Any impairment will be deducted. When the product is returned and assessed/approved, the money will be refunded to your account within a few days. The cost of returning the buyer pays itself. For practical details – look under “warranty”.


Maanesten offers two years of warranty according to The Danish Sale of Goods Act, comprehensive manufacturing- and material defect, when normal use of the product. The warranty does not cover flaws, damages, wear and tear, as a result of misuse, poor maintenance, violence or tampering. Complaints regarding defects that is discovered by normal examination of the goods, shall be reported to kundeservice@maanesten.com within reasonable time. The goods can then be returned to repair, exchange or crediting with agreement. Maanesten keeps the cost of returning low in case of complaints.

Returns will take place at the following address:

Maanesten AS
Rosenborggade 2
1130 København K.
Email: kundeservice@maanesten.com
Phone: +45 70 70 79 27

Returns can also happen by denying to receipt or delivering the goods in our store. It is not a requirement, but the expedition will be promoted if information comes with the package – copy of order confirmation, registration number and account number of your bank account to which reimbursement may be, copies of any. prior correspondence, etc.


In case of returned or prepaid goods, that is cancelled before dispatch, a full or partial refund of the purchase price will happen. Reimbursement normally happens by bank transfer, and the payment will be transferred back to the original account, which purchased the goods.

Shipping and handling costs:

Excluded the price of the goods a fee on 13€ for delivery, which is imposed for handling and shipping.

Costs for debit cards:

PBS imposes a fee when paying with debit card. Maanesten has chosen to cover this fee.

Registration of personal information:

No personal informations given to Maanesten, will be at any time be assigned, sold or be available for a third person. All information is held with care and is only available to trusted employees of Maanesten. For any electronic payment, we store for security reasons, no credit card information. Only when the payment happens there will to some financial information transferred to PBS. This is done with maximum security via an encrypted SSL connection by regulations issued by PBS. The transaction is handled via e-pay.dk to ensure compliance with applicable safety requirements. During a purchase the needed delivery and contact information is given. This information is only used when treating the order. The information is transmitted and is electronically stored in five years. There is normally no use of the information, but is kept in case of a police investigation. All false orders will be reported to the police!

In contact with Personal Data Protection Act you can request to be informed of the specific information Maanesten have registered about you. Information may be erased if requested.

Credit and debit card:

It is possible to pay with the following cards at Maanesten.com: